Tuesday, July 10, 2007

FORTY days

July 10, 2007

Customer Relations
Home Depot
2455 Paces Ferry Road
Atlanta, GA 30339

To Whom it May Concern:

I am writing to follow up on a customer service issue at the Minneapolis Home Depot, about which I contacted your offices last week. (Original letter attached for reference.)

Last Thursday, I hand-delivered my letter to Matt Virnig, and he called me shortly thereafter. While he did apologize for the problems I had encountered as well as offer to send me a $100 gift card, I was disturbed to hear that he had no idea what was going on with my missing storm door. He informed me that he had an employee waiting on hold with the vendor of the product, and that he would call me by the end of the day.

He never called back.

On Friday, July 6, I called the store and was told that Mr. Virnig was not answering his phone. I asked for his voicemail, and the operator told me that he doesn't have any. (How does the manager of an entire store not have voicemail???) I left a message with the operator, asking Mr. Virnig to call me, which he still has not, as of Tuesday, July 10.

This extreme lack of basic customer service is truly mind-boggling, and I do intend to share this story with my friends and industry colleagues so that they may be spared such aggravation by shopping elsewhere.


Real Estate Agent & Investor

CC: Matt Virnig, Store Manager
Home Depot
1520 New Brighton Blvd
Minneapolis, MN 55413

Enc: 1



When I got home today at 5:30pm, there was a message on the answering machine stating that my door had arrived and was ready for pickup. (NOT by Matt Virnig, mind you.)

I'm still sending this letter, goddammit.


Muskego Jeff said...

The cynic in me says it'll be the wrong color. :)

Ranty said...

I know, me TOO!!!


Rich G. said...

Wonder what their reaction would be if you took 40 days to pay them...?

Josh @ Bungalow '23 said...

It's baffling how customer service can be this bad in an era when consumers can post their grievances online for the world to read. Definitely send the letter.

reetsyburger said...

When you hang that door, you gonna be loving that "just hung that f-ing door" cocktail!!


As for the asseyes at HD...I hope you get some satisfaction.

Hedy De Vine said...

Hilarious! I'm glad you sent the letter anyway.

Jerome said...

I'm picken up what you're putten down. I had a very similar issue with HD in Calgary. Sucks huh? It's ticks me off that they're a one stop shop for a whole lot of stuff. I wish their store itself wasn't so appealing. It'd be a lot easier to snuff them. Cheers.