But wait - there's new news:
This Emco 400 Traditional Self-Storing Storm Door , for which I waited forty days, is in fact A COMPLETE PIECE OF GARBAGE.
First of all, it's made of fucking tin foil. The thing was dented inside the box. Later, I think I sneezed, and it dented again... badly.
Second of all, if you look at the product description, there's a line that reads as follows:
SecurityWTF, you sneaky bastards! It is NOT built in!
- Deadbolt with keyed lock is built into the door frame.
How is this, you ask? I'll tell you how: The door comes flat, with no hardware on it. Not only is there no hardware on it, but you have to actually drill your own holes in the tin foil in order to install THE HANDLE and LOCK.
Third, due to the aforementioned tin foil quality, my door was totally warped. That is to say, when in a closed and locked position, one could still slip a UPS parcel into my porch via the ridiculous gap at the top of this craptastic door's frame.
I tried to bend it back, and almost broke the glass insert. Evidently the components are secured with bubble gum and tape.
Oh, and this door retails for $360 at Home Depot, in case you were wondering.
*spit*
60 comments:
Go buy the $100 one at HD. I've put 2 of them in and they sound like they're of better quality.
Just think of the grief you're saving the rest of us, Ranty. You're our storm door Jesus.
I feel your pain. I ordered a new entertainment center a couple months back. It finally showed up this week -- dented and gouged. You'd think you'd get something decent when you pay something more than Ikea prices...
Unfortunately I cannot just go and buy any sort of door. The reason is that my opening is 84" in length, and nobody seems to carry anything past 80". Whatever I get has to be ordered, and I also needed something with a lock since this is the only door between the porch and the world.
Josh - That's what I love about the internet! I hope that the next person who googles "emco door" finds this post!
Sorry about your entertainment center, Rich. Can you disguise the blemishes with a strategically placed philodendron or something?
ranty - that is THE sukk!
Can you lie it flat with something over the top of it to try and press it flat?
Also, gerg wants to know where this house is that you're working on.
That is one big storm door. Mine was 80x36 and I thought I was going to develop a hernia lifting it.
Check out ReUse Center. You could probably find something nice for $30 ;-) Of course, you may need to strip it & paint it.
Do you need a storm? You can get some nice wood frame screen doors at Menards.
I'm not clear on this... You're saying you don't like the door? Why'd you wait for it then?
(I'll duck & cover now)
I looked at the ReUse Center, but the thing is that my opening is actually 37x84. That's a tough one. I resigned myself to the fact that I would have to get 36x84 and augment with a 1" strip of wood, but I still couldn't find anything in that size at the RUC. I wish I had... I reeeeeeally would have loved a classic wood door.
And Jeff: yeah, I know. But I thought it would be okay! I really couldn't tell from the pictures and in-store samples that it was so crappy. I mean, they all showed a handle and stuff... and they weren't all bent up.
P.S. ReetsyB - that's a pretty good idea about laying something on it - I may well have to try that. And I commented on your blog about where my house is. Listing link coming soon here too!
Those bastards!
I don't know where the re-use center is that others are talking about...but I spent some time looking at many doors at that absolutely dreamy architectural antique store off of Central and Broadway. Behind the wood place...I'm drawing a blank on that wood place's name now...but they sell really awesome wood...anyway. The architectural store is a good resource for non-standard doors.
I love that place.
Your house looks great btw. Regardless of the door.
No, no strategically placed flora or fauna. The company trades on it high quality reputation, so I'm getting them to pick the damn thing up and get me a new one. Sans damage.
Hi Ranty;
Too bad you are having such problems with storm doors.
The big box stores are not the only places you can get storm doors. Theres bound to be a small outfit in Minneapolis or nearby that builds their own storm doors to order.
37 x 84 is not a strange size. A lot of apartments and condos have door openings that high. The outfit I deal with in Toronto, Canada builds doors any size you want. In three different thicknesses, and they put the lock holes where you tell them to.
There have got to plenty of similiar places in the USA that sell storm doors this way too. They are just not as well advertised as the Home Depot and Lowes.
Hope you find a door builder that gives a damn about what he builds.
Adrian D
http://www.all-about-screen-doors.com
I bought one of there " Forever Doors " 3 years later of course it is falling apart ! A lifetime warrenty ? When I CALLED THEY SAID I NEVER REGISTER THE DOOR SO THE WARRENT IS VOIDED. " What a rip off I paide all that money because of the lifetime warrenty just find out Just a gimc ? People need to just buy the cheap storm doors I think they last longer
Anonymous and I have a similar problem. I ordered replacement handles for my "Forever" door. First, they are $50 each--that's $200 for both doors. They call them "sets," but it's only one handle per order. Second, they sent me the wrong hardware. When I called, they suggested I drill my door out to see if the wrong handles would fit. They have outsourced their call center and I had a really difficult time making myself understood. I wanted a refund and they wanted a 20% restocking fee. They have now promised a refund in 4 to 6 weeks.
I'll never buy Emco/Anderson procucts again.
If you buy a piece of crap from The Home Depot, you get a piece of crap. What do you expect for $94.00?
With the money you saved on that cheap door, buy yourself a drill to make some holes.
Mr. Fix-it
Well Mr. Fixit, I must say that I have come to basically the same conclusion about Home Depot, and haven't bought a door there since. However, you must have missed the part where I indicated that the door actually cost $360, not $94.
I realize now that I should have sought out another source for that storm door, but seriously - that money tree I planted in the back yard has yet to blossom, so I do the best I can with what I have.
Whatever you do, do not go to Dubois Design for a storm/screen door. I was suckered into buying a $700 (!) door, which took 7 months to be delivered and installed. Flimsy, dented, chipped. What a rip off.
Have a problem with the storm doors?? see http://homefixfree.com/index.html
they were the big help.
Have a problem of the storm doors, see http://homefixfree.com/index.html
they were the big help.
At H.D. last year I bought ($185) the EMCO 400 (just "self-storing," not the Traditional or Colonial), modified it (had to cut height to 77" vs 80", it would have cost nearly $400 to have them do it) and installed it myself. OF COURSE the hardware is not mounted and holes not already drilled -- it is a "reversible" door (ie, either left- or right-hand install), and there IS a hole-drilling template with the instructions. Very happy with mine (NO "gaps, but I was REALLY careful with the install) and am going to buy same thing for the other two doors now that I know the 400 works so well (even though price is now up to $214 each). Right, it is not armor-plated, but it is not "tin" either. I found it a darn good value for the price. If I see follow up to this post, I'll sign up as "MountainBase" to reply later.
Ok I have the same door ...yes its a pain to install because its "reversable" as mentioned earlier..IE drilling holes etc...pain in the ass.
I am here because 1 week after install the I found the screen detached from the internal roller! WTF!! After disassembley found they attach the thing with tape!!! To make a long story short I have to buy a new screen because the one they attached with tape is likley 2 inches to short...when fully drawn down it rely`s on the tape on the roller to hold it from detaching! obviously it did not. If the screen was 2 inches longer it would have at least had a couple of turns on the roller before relying on the tape at the last turn.
I am going to try to contact Emco and see what they will do for me.
I paid 300 at Home Depot for mine.
Rob.é
My handle broke on my 200 series. I called in w/ the serial # and they shipped me the wrong parts plus they sent and charged me for a closer which I didn't need. Now I'm on phone with these assholes and they say the serial # is for a different color and style door.
1 hour on the phone with them and they admit they shipped the wrong parts. They are re-shipping and I found out that they only sell a kit with the closer. Not just the handle set.
What a rip-off.
EMCO - get your shit together.
I have had a EMCO forever door since the early 90s. The lockset handle broke because a relative tried to lift themselves up from the porch with it. I called EMCO, and the replacement parts where sent out fedex and door was back in service in less than a week. You know what sucks Ranty? Snively pieces of shit like you. You whine about how its made after you looked at it and ordered it. Then you blog and try to cuss and act like you know what your talking about when in fact your a boob. When I read you where a realtor and landlord the first thought was it figures. I would have guessed a lawyer. Stay in your own world with your head up your ass.
Well I did consider law school at one time... :-)
Glad to hear your Emco door has served you well, dude. If you read through the comments above you'll see that you are in the minority with that experience though.
BTW I can't believe this post lasted so long, and that people are still commenting on it. That is awesome! I feel like I have learned SO MUCH about storm doors in the time that has elapsed since I wrote the initial post... thanks to all of you guys who have commented with helpful thoughts and suggestions. :-)
Just found your website.....bought a Forever storm door which expands and contracts and is warped in the summer. The handle broke off last year and they sent me a replacement free...well two days ago the handle broke again and of course they won't send me another one..so I went to HD where I purchased the door and they don't stock replacement handles and neither does Lowe's...so, I'm stuck without a handle on my door until I can find a place to buy one.
The handle is poor quality and I'm sure another one will break too...I would never purchase another EMCO/Anderson product after having problems with this one....my son is a roofer and does siding too and could not believe how cheaply this door is constructed...
I have an Emco "Forever" self storing door for approximately 10 years. It's brown & has faded terribly. Also has many marks that will not wash off. Have always had problems changing from class to screen. Handle broke a few years ago & we had to wait a long time to get a replacement. From the looks of this door after 10 years, it sure isn't going to last forever. My cheaper front screen doors looks 100% better.
I hear your crys! I got the same Emco piece of shit! never again will I buy this EMCO garbage. Waited door dented waited for 2nd one and the pannel was built out of square and bulging. Then as smart as I was I bought it oof the floor. 6 mos later bowed away from frame and screen would not come down and broke! Also rain blows in around the glass.
Somehow hit on your site Randy, kinda funny. Have two Home Cheapo Traditional storm doors, luckily no buckling. But one lock broke, and told by Home Cheapo to call Emco.....of course a Mujibar answered. After a half hour I hope the right handle will be sent....had him describe it twice!!! Yup 50 bucks, with s&h 63.00 and I yelled I paid 129.00 for the door 7 years ago, he gave me a 20% discount. WOO HOO.wish me luck.....Chris A. Manchester NJ
I had an Emco forever security door and never had a problem with it the sever years I lived in the house. I just now bought an Anderson 300 fullview made by Emco that has the two cylinders and no saftey chain. No matter how I set the cylinder with the locking button the door snaps back at a high rate of speed and bangs you in the head or ankles. I just read a post where a lady is sueing them because her dogs tail got cut off becuase it snapped back so hard. I erote them asking if the redesigned the locking cylinder so that the pull back action is a a much smoother motion from the start to the finish and they said no and that it is designed to snap back util 6-8 inches of closing and then bounce back and close smoothly. I can't believe they can't develope a better design. I am taking mine down and taking it back to HD.
Steve at stormdoorinstaller.com. I provide professionally installed Andersen storm doors with no appointment required. I agree almost every door the Andersen makes with a three digit number is a terrible door. I only supply the 4000 full view and the 3000 self-storing. Please check out my web page www.stormdoorinstaller.com .
After scanning this, I was very surprised and delighted to have a great experience when I called emco customer service to get a handle set for the full-view brass-handled door that I bought from Home Depot. The spring in the handle broke, and after 10 years the brass is badly tarnished. Though my printed warranty implies that parts like this are only covered for one year, I was told it is still covered and I will have a free replacement (including S&H) in 10 days. I can't ask for more than that.
Doug
I purchased 4 forever(forever crap)for my rentals thinking they will last. The hardware breaks, they charge alot to replace and send the wrong parts. Two of the doors are so distorted they look like a banana. When I called about the warranty I got bull from someone who could not speak english. Richard
I just don't agree. I have the same storm door you are speaking of and i purchased it at the home depot. The door is aluminum clad and is very sturdy. The reason the lockset is not installed is because you determine if your door will open left or right so you have the option. It is actually mortised for the locket, you just set drill a couple holes to finish the installation of the lockset. You mentioned a gap that can fit a package? That simply means the you absolutly did not install correctly. You opening maybe much wider than the door you purchased(check your sizes). Emco storm doors has an excellent warranty service. My 400 series door is doing just fine. I've had it for over 9years.
I also have the EMCO Forever Storm door. I agree...you could pass a UPS Parcel through the top of my door when shut and locked also. WARPED doesnt even cover it!!! I have one of my back door and one on my front door. My back door is the warped door. My front door is not warped but I my inside handle broke and finding a replacement has been proven to be next to impossible. I would not recommend this door to anyone. I agree...it has fully proven to be a piece of crap!!!!
I have a forever door. It is on the house I bought, so I'm not sure how old it is. The door it's self seems ok, but the lock is broken, and I can't seem to find a replacement. Does anybody know where to a replacement? Thanks!
I figured I'd throw my $.02 into the mix.
First off, the doors come with no holes drilled because they can be mounted left or right swing. This is not a bad thing. It also says right on the box that you WILL NEED A DRILL AND SPECIFIC DRILL BITS to install this door. This should be a clue that it might be over the head of Joe Homeowner to pop in. Folks should do their homework before they slap down a few hundred clams. Sorry but I don't consider that part of your rant to hold any value whatsoever. Know what you are getting into before you jump in with both feet.
HOWEVER, I do agree that the quality of these doors is piss poor. I have installed dozens at the request of customers and at least 50% of them have caused me grief. I won't even touch one now but I am stuck helping those who demanded them against my advice. If a customer wants a forever door they can install it themselves. The aggravation ain't worth the $150 I charge. The fiberglass versions expand, contract and warp. The aluminum ones are paper thin. The locksets are complete garbage and just TRY and get a replacement part (which is what I was doing when I ran across your blog here). Home Depot can't get anything past a couple of years old for me and it'll cost you $50 or better for the same crap you are trying to replace.
I'll put up a $10 wood and screen door before I'll ever mess with their garbage again.
OK - my 2 cents too
I am an employee of Andersen windows who owns EMCO doors. That sale was made back in 2000 I think. We make both the Andersen (top of the line) and EMCO lines (more of your standard storm doors) with the EMCO mostly being the wood core door. Are they "piss poor" doors? No. We have a lifetime warranty on the door slab and adjust out very few doors. The door slab is the main part of the door with the rest of the door except for the windows and screens having a one year warranty. We are more liberal on our warranty than any other manufacturer for the sole reason that our doors are good. A company does not offer that kind of warranty on a "piss poor" door. Occassionally since these doors are made by people, mistakes happen and are not caught by quality control. The doors are made in Iowa.
Another question concerned an odd size door. The standard door height is 80" and the widths are usually 32, 34 or 36 wide. We make custom doors to the exact specs given to us by the store (usually Home Depot) and can only use those specs. Those doors usually take more than a month to get since they are completly hand made.
The one owner who said the warranty was void because he didn't register his door was talking to an badly informed representative. The residental customer service moved overseas from Iowa in 2007 and has been interesting to say the least. We ask customers to register their door but don't require it. We do require the serial number which is on each door and a proof of purchase which I believe is very fair.
Any shippable parts can be ordered through customer service and many are shipped free of charge if the customer has the serial number and is within one year of purchase. Understand again that this is handled through an overseas office but the parts are shipped from Iowa.
Our storm doors are made to exact standards and priced reasonably. They are sold as a do it yourself project but I have talked to many people that have had problems since they were way over their head and blamed the door. We will stand by our product but be sensible.
If you want the top of the line, no questions asked, full warranty, best of the best, talk to the Sears Home Improvement office. They have similar doors to ours, but start at $1,200.
i have 2 forever doors and your right theyt are the biggest peices of shit i have ever gotten handles are broken dorrrs are wraped in the summer you can close them iam gonna replace them and put them right where they belong in the trash theres got to be a much better door for the money
To Anonymous: It is obvious that you have one of our poly doors. These doors will last a lifetime but do take a bit of babysitting. Polypropene will last much longer than any other material but is affected by heat and cold. In your instructions, you are shown how to install the door gap between the door and the handle side z-bar. Also, per the instructions, it is recommended that you back off the assembly screws on the handle side of the door to allow each side the door to expand and contract independently. If those screws are too tight, when the ouside half of the door heats up but the inside dosen't, warpage will occur. This is not a fault of the door - it is just plain physics. Don't blame the door when it is mother nature and not reading the instructions.
What a wonderful read, I found this after researching the install instructions. It has changed my direction in buying the two doors I need to replace.
I am thinking along the lines of you get what you pay for, so no cheapo doors here. Goodbye Emco, this rant cost you the sale of 2 doors.
I have two doors. Work great never had a problem until the handle broke. Now I am pulling teeth to find and to get a new handle set for my "forever" door.
Concerning the handle question, as shown on your instructions, all shippable parts can be ordered through our customer service line 800-933-3626. There is never a shipping charge and fed ex ground should deliver to most places within 5 working days. Handles on our doors are warrented one year from date of purchace but any door purchased after January 2000 has a lifetime warrenty on the handle finish. If you are the original owner, have the serial number off the door or the receipt, call the number above and a new handle set will be sent to you. Remember you must have the serial number or receipt so we can correctly identify your door and it also acts like a proof of purchase which is only fair.
Gary --
First, I am a homeowner with what I would consider well above average "handyman" skills, not a professional installer. Second, I am a Quality Assurance Manager for a large manufacturer in the Chicago suburbs, so I certainly understand Complaint Resolution except that fortunately I generally deal with issues on a commercial level, not consumer.
Probably about six years ago I successfully replaced a tattered and wind damaged solid wood core storm door (make unknown) with a 1-1/2" aluminum frame full-view (not Anderson or Emco) that I was extremely happy with. Unfortunately, my Homeowner Association did not like my choice, and after a brief futile fight, I was forced to replace my beloved door with a Crossbuck style of my choice.
My research revealed that I had a choice of 7 models by two manufacturers; Larson and Emco. We eventually special ordered the Forever Crossbuck Store-in-Door.
I carefully followed the instructions and the install was relatively painless and successful. Until about 3 days ago the door looked and operated reasonably well. Any problems (below) were more generally annoyances rather than failures, until now.
You are correct that Polypropylene is a durable material, however, thermal expansion in a slab of PP this size is astronomical. The overall width of the door changes almost 1/2" between the seasons. Obviously this tremendous expansion/contraction has been accommodated in the frame and latch set. The actual latch rod extends into the door opening by at least an inch, which in and of itself is not a major issue, unless you're trying to get a 35-1/2" wide sofa through the 36" wide door opening (not exact figures, but you get the point). This factor just makes me wonder if PP is really a good material for an outdoor (northern Midwest) application.
The lock mechanism on the lower (where I mounted it) closer does not "unlatch" properly, and always requires that it be "fiddled" with to get the door to close after use. Now I use Vice Grips on the closer shaft to hold it open if I need to... it's just easier.
Now the best. The other night my girlfriend simply pulled on the inside latch handle to close the door the last inch to latch. Not hard, just to latch, and the inside handle broke in her hand. I wouldn't have thought twice if it had happened during the the three weeks of sub-zero temperatures in January, but no, it was mid 40's. This is definitely a failure. Further examination shows that the base mount casting (zinc I expect by weight) failed at the through hole which the pivot pin goes through. The broken section looks to be only about 6 square mm, which to me seems to be an awfully small area for what I would consider a high stress area. A two-piece base design that would capture the pivot pin in a counterbore instead of being swaged into a through hole would be a far more robust design, and probably would not fail. I believe the failure is due to poor design, rather than abuse or wear.
Now the dilema. The door is only about 3 years old. Yes I can order replacement parts. Unfortunately, I have to buy the entire latch kit for around $60, when I only need one assembly, or one component of the kit. The latch is only warrantied for a year, so there's no point in subjecting myself to a customer service rep that is most likely more interested in getting me off of the phone, than truly helping me, especially if they're overseas.
I understand your points, but you also have to understand mine. Overall the product functions as expected, but has failed in an unreasonable period of time under "normal" use, from what I believe to be a design flaw. So I spent upwards of $300 to purchase your "Best", and now have to fork over more to maintain it. In my case, I don't have any choices, and Emco won't stand behind their product.
That's my 2 cents. Thanks for "listening".
Anonymous -
Even though you have had some problems with the door, thanks for the response. Too many of they are just ranting and raving without any specifice.
It is good to hear you have skills. Too many people get way over their head on installing a door which can be a frustrating job but needs to be done by the numbers.
I have spoken to many customers that were stuck with a decision by a homeowner association that was seemingly made without any consideration of what they were doing. I personally think the crossbuck was a poor choice to force on everyone. It is just too touchy both with the installation and the ongoing maintenance. People want a door that may need a new window or screen occassionally and replace it 20 years later.
The poly door was and still is torture tested in our labs with extreme heat and cold that match the lousy weather in Iowa and Illinois. This may or may not accurately reflect real world conditions however.
I have worked with customers that have had the poly door since the '70's and '80 and are now just looking for a new handle. Conversly, I have talked with customer that have had their door for a week and have handle problems. Most of it is traced to abuse of the handle with a small percentage of them being truly manufacturing defects. A true defect seems to be your case.
Try one more thing if you have the patience. Call the customer service line and tell them you want to set up a warrenty replacement. It is a tedious procedure that requires photos of the door, serial number and ideally a proof of purchase. Baring a proof of purchase, we can work with a proof of residency that shows you were in the home when the door was built. The service rep overseas may give you a hard time but insist on doing it. They only gather the information. The actual warranty adjustment comes out of Iowa.
I dont know if this will work since warrenty has the final say but you might give it a try.
Sorry you have had this trouble. We wouldn't be in business if our doors were bad but some small percentage of questionable product is bound to escape detection during the process. It is regretable you were there to "catch" the exception. Good and happy input is always welcome but sometimes bad input helps a company grow and improve.
Wow, what a line of posts.
The past couple of days I have been researching doors, with the mistaken belief that they would qualify for a the energy credit -- I live in MN and I know I loose a lot of heat out of my current door. I was somewhat stunned to learn that storm doors do not qualify.
Nevertheless I spent some time looking at doors. I need a 1/2 view with some type of sliding screen. And I perfer it in black or at least dark. I could only find such doors from Larson, EMCO and ProVia. I would like to hear if there is anything else out there
I looked at the Larson door first. It seems well constructed. But it has a cheap latch mechanism, but it seems solid. ProVia Spectrum was perfect. Very solid, good latch, comes in every color. But it is over 700. Then I went to HD and saw the EMCO 400. Looking at the door from the distance, it looked perfect and quite nice. But I noticed the latch handle was jiggly. I thought it was just a bad set up job by HD. And I thought it was kind of thin. So I googled it and hit Ranty post. So now I would like to thank everyone for giving me and everyone else a heads up on EMCO.
I am hoping that the tax credit eventually includes storm doors as it totally insane for these doors to be excluded. Then I will likely go for the ProVia.
Hey folks,
Man, this post really picked up and took on a life of its own!
I cannot believe it's been nearly two years since I embarked upon my storm door saga.
I just want to thank everyone again for commenting. This has been a fantastic learning experience for me. (And of course, KEEP commenting, because all of these experiences are great to share.)
As it happens, I recently purchased the house next door to the one in which I put the now-infamous Emco storm door.
And guess what? The new house needs a screen/storm door too!
(It's a beat-up foreclosure, and I just met the city inspector today as he was writing an order on my current (screenless, crappy) porch door.
So, the saga begins again. Sort of like seasons, and nature in general...
Stay tuned for installment #2 of door-fun - I'll definitely be referring to this comment-thread for references as I embark upon the new effort.
I just got off the phone with EMCO and tried to get a small replacement part for the latch on my Forever View and was told I had to buy the enitre assembly for $72 After I explained that the set screw wasn't holding the inner handle on the shaft even though the set screw was not striped and would torque down nicely, I was told to spray it with WD-40! Yea, that's gonna help it stay on. I wouldn't say they're terrible, just not "forever"... so why pay extra for one?
....lets cut the crap! I own THREE of the shit 'forever' doors. I have three 'inner latches' that need to be replaced - all three of those very small coil spring have either fallen out or broken or the latch itself has broken. So now I have to purchase THREE ( count 'em ) THREE entire door handle assemblies since EMCO doesn't sell just the inside door latch. $153!!!! My ass I'll spend $153 for crap I don't need!!! This is bullshit - having to buy the entire door handle assembly when all I need is the inside latch.
What do you say to that EMCO Gary!
Hey Ranty... Great Blog!
I hope Gary comes back. You see, I have this problem. I have an HD Emco storm door on my greenhouse. This morning I had it propped open with a cinder-block and a friggin' bird flew into it. ( a good sized bird at that!) I kid you not. My model is a basic with the fixed screen on the lower half and a raisable/latchable tempered glass pane. The bird nailed that one and I need to replace it. It's easily removable and since there is no longer any glass in it, I already have. I don't need a handle... I need some glass in that hole!
What about it Gary? Anyone else?
This Emco stuff is scaring me. I have a Forever View with brass bars inside. It was nice for a while, but now the seams have let go and the glass is foggy. That sucks for a $400 door. I'm about to call Emco and see what they say. Wish me luck, yikes...
Well folks, your rants about Emco just came true. Just got off the phone with their Customer non-Service who were so gracious and polite while telling me I had no recourse past the rediculous 1 year warranty on my $400 door. Meanwhile, the awesome folks at Charbroil just replaced about $100 worth of parts on my 8yr old grill for free. They stand behind their product.
Oh well, live and learn I guess.
add another one to the list -just had the exterior handle on my quality EMCO stormdoor come off in my hand. Went to Home Depot for help - don't bother - no help available. They told me to call EMCO direct - real excited to go through that experience. The main problem is that their posts are so far apart - have to buy specific assemblies rather than generic assemblies. How utterly dissapointing. By the way - no longer shopping at HD, customer service is non-existent. I will give all of my business to our local lumber yard here in Ettrick, WI. THey spent an hour trying to locate a handle, and I did not even purchase the door there. Feel pretty guilty about that now.
So, Emco is off the list! What brand of door should I buy? The $92 nameless model at Menards?
Thanks for everyone who posted. One company that stinks more than Emco? Progressive Insurance. They are so miserable to deal with, unfair, unreasonable, dishonest and please never buy from Progressive Auto Insurance!
fwiw....i just installed one i had sitting around. good times....not everyday you get to put 6 13/16 holes in a door.
the install went ok but they either sent me the wrong closer or this door wasnt meant to open 90's. model 2000. thoughts?
Yes the door handles are a piece of SHIT. I got a free replacement a few years back, but now that one broke and they won't stand behind it and replacement. Sounds more like a FACTORY DEFECT to me. I took both handles apart and they broke the tabs off in the same spot. Trying to find cheaper replacements. Any ideas ?
EMCO SUKS, DOUBLE TIME.
My door is 2 years old....the screen broke and now I can't get anyone to fix it and they wouldn't even give me a name to find someone. It is the built in roll-up screen. No-one wants to be bothered with 1 screen.
The door handle broke last month and I had to order it thru EMCO for $60.00 because the stores don't sell them. They never told me there was a 20% re-stocking fee when I ordered it if it needed to be returned. Well, they sent the wrong handle and I had to return it. Not only did I have to pay $10.50 for shipping but also the 20% restocking fee even thou it was their fault.
DO NOT BUY AN EMCO SCREEN DOOR.
My last screen door lasted over 20 years with no problems.
I simply can't believe a big company like theirs would not waive the 20% restocking fee.
You've got to be a moron. In installed the door last evening in its entirety and was impressed with its quality. The aluminum skin is typical of any storm door. The door can be fitted wither right or left hinge, which is why they dont pre-drill holes. Is it too difficult for you to drill a few holes or something?
I have 2 emco storm doors and both inside handles are broken. The screw heads pulled right through the 2 mounting holes. Cheap thin casting. Shitty design. I guess I will call them for a laugh. See what happens.
This door does SUCK i have one it is warped also and the screen will not hook to the window it just flies back up
i called the company and they acted like i was stupid told me to hook it like i already have a hundred times before
Wow I have to say that after reading a few of your comments I will think twice about buying a Emco door. I thought twice, My first thought is that most, not all but most of you have no buisness installing a turd into the toilet let alone a storm door. If you are bitching about drilling holes in the door i'm talking to you! Most storm doors are right or left handed. That would require drilling for the side you need due to the fact that the manufacturer doesnt know what you need. That info is disclosed on the package if you open your eyes it states right or left swing.
Second you guys talk like you are the majority of the consumers that buy these doors.How many people have responded to this blog 50 maybe 100 if your lucky. Home Depot alone as a company must sell thousands of these doors every day. 50 of you are dumb enough to think that everything mass produced in a factory is flawless. You dipshits are a tiny little percent of people that have issues with your doors. Most of you just suck for thinking your smart enough to man up to installing one. With that said if you are here bitching about your purchase you should feel stupid for not returning the door as soon as you opened it and realized it was made of tin foil numb nuts. You bitch about how bad the quality was but still tried to install it you worthless piece of shit. If you were smart enough to get the door installed the quality probably would have been fine I take it. Or was it that your too stupid to realize it wasnt what you wanted and you should just bring the fucker back.
I hate people like you that is what is wrong with the world today people like most of you bad mouthing a company that has a few mistakes slip threw the cracks. I think Emco is smart for suckering you in and taking your money they didnt ask you to buy the door. They didnt ask you to keep it after you opened it and realized it was crap. You are a piece of work I can't wait to see your reply. Just so you know I drilled my holes and installed my 4000 seried door with no problem in a hour. I'm glad I stumbled on to this now I will make you look stupid every day.
My EMCO storm door latch broke last summer and I had to get the new one through EMCO for $48. Now that one just broke. EMCO=JUNK
keep away.
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