tag:blogger.com,1999:blog-888451656106824344.post1298459251919450891..comments2023-09-01T03:21:42.724-07:00Comments on Over North: WHERE IS MY #!$@$%*! DOOR?!?!?!?Rantyhttp://www.blogger.com/profile/06626743769899478163noreply@blogger.comBlogger10125tag:blogger.com,1999:blog-888451656106824344.post-61886889766587506702008-11-11T14:04:20.724-08:002008-11-11T14:04:20.724-08:00I ordered a 82 1/4 inch custom-order door from Hom...I ordered a 82 1/4 inch custom-order door from Home Depot. Supplier -Emco. The door that was delivered measured 81 inches yielding a 1 inch gap at the bottom of the door, rendering the door virtually useless. Response from Assistant Manager: \"Thats the way all these doors are delivered from the manufacturer - anywhere from 1 -1 3/4 inch smaller than the Rough Opening size\". After a frustrating debate with this individual he said there are no returns or refunds on custom orders due to company policy- sorry about the gap at the bottom of the door - perhaps you should shim out the door frame at the top by 1 inch then it should fit. I say this is totally unacceptable. What is the purpose of a customer order? A 1/4 inch gap at bottom of the door could be acceptable and compensated by adjusting by the door sweep. If had wanted an 81 inch door, I would have ordered one. Home Depot\'s arrogance really miffed me. This situation is just not right and their respon<BR/> se is not acceptable. \"You can do it - and we can help?\" Right! Next step, escalation to Store Manager and then to District Manager, President of Home Depot Canada, then small claims court. My patience with this company has now run out. There are other building suppliers out there and they will get my business in the future.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-888451656106824344.post-1089100203263597032008-11-11T14:04:20.725-08:002008-11-11T14:04:20.725-08:00I ordered a 82 1/4 inch custom-order door from Hom...I ordered a 82 1/4 inch custom-order door from Home Depot. Supplier -Emco. The door that was delivered measured 81 inches yielding a 1 inch gap at the bottom of the door, rendering the door virtually useless. Response from Assistant Manager: \"Thats the way all these doors are delivered from the manufacturer - anywhere from 1 -1 3/4 inch smaller than the Rough Opening size\". After a frustrating debate with this individual he said there are no returns or refunds on custom orders due to company policy- sorry about the gap at the bottom of the door - perhaps you should shim out the door frame at the top by 1 inch then it should fit. I say this is totally unacceptable. What is the purpose of a customer order? A 1/4 inch gap at bottom of the door could be acceptable and compensated by adjusting by the door sweep. If had wanted an 81 inch door, I would have ordered one. Home Depot\'s arrogance really miffed me. This situation is just not right and their respon<BR/> se is not acceptable. \"You can do it - and we can help?\" Right! Next step, escalation to Store Manager and then to District Manager, President of Home Depot Canada, then small claims court. My patience with this company has now run out. There are other building suppliers out there and they will get my business in the future.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-888451656106824344.post-82326690943431305282008-04-04T17:15:00.000-07:002008-04-04T17:15:00.000-07:00Here's my story. Thanks for the opportunity to ve...Here's my story. Thanks for the opportunity to vent! :)<BR/><BR/>4/4/2008:<BR/>Dear EMCO Representative,<BR/> <BR/>Thank you for making me this latest offer, after reneging on the promise your representative made to me previously.<BR/> <BR/>However, I regret that I will not be able to accept, as I've since removed your storm door from my house and have displayed it prominently in a public place, after having written the following on it in LARGE BOLD PRINT:<BR/> <BR/>EMCO DOOR!!!<BR/>FROM HOME DEPOT;<BR/>CAME WITHOUT HARDWARE;<BR/>EMCO WON'T REPLACE;<BR/>EMCO WANTS ANOTHER $54<BR/>ON TOP OF THE $214 LIST<BR/>PRICE FOR A TIN DOOR<BR/>WITH NO HOLES PRE-DRILLED;<BR/>YOURS FREE; U-HAUL.<BR/>CAVEAT EMPTOR!!!<BR/> <BR/>Please share with your staff and customers.<BR/><BR/>MelissaAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-888451656106824344.post-88040588630165526342007-07-14T14:38:00.000-07:002007-07-14T14:38:00.000-07:00Wow. Remember when Home Depot was helpful? When I ...Wow. Remember when Home Depot was helpful? When I bought my house 14 years ago, I was ready to move into the store I was so happy. Then I tried ordering a couple of bigger project items and it's been a disaster. Now I'm trying to figure out how to order a handle for an Emco door and am getting nowhere with Home Depot or Emco. May be time to just get another door.The Watcherhttps://www.blogger.com/profile/14129039290186731734noreply@blogger.comtag:blogger.com,1999:blog-888451656106824344.post-76874978579023679112007-07-08T15:58:00.000-07:002007-07-08T15:58:00.000-07:00Let the shitting cat loose in their store.Let the shitting cat loose in their store.Kevin from Minneapolishttps://www.blogger.com/profile/02103086109726716154noreply@blogger.comtag:blogger.com,1999:blog-888451656106824344.post-42622239582032860512007-07-05T16:50:00.000-07:002007-07-05T16:50:00.000-07:00Well whaddaya know, after I hand-delivered my lett...Well whaddaya know, after I hand-delivered my letter to the GM of the store this morning, he actually called me.<BR/><BR/>He did apologize, and he says he's going to send me a $100 giftcard for the inconvenience.<BR/><BR/>But guess what? HE STILL DOESN'T KNOW WHERE THE EFF MY DOOR IS!!!!<BR/><BR/>I am so pissed.Rantyhttps://www.blogger.com/profile/06626743769899478163noreply@blogger.comtag:blogger.com,1999:blog-888451656106824344.post-65653155938599906802007-07-05T08:52:00.000-07:002007-07-05T08:52:00.000-07:00You could try ordering through the architect you k...You could try ordering through the architect you know. That's usually cheaper anyway. And often much quicker. I don't trust Home Depot for the bigger stuff at all.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-888451656106824344.post-46963594776126824312007-07-05T07:22:00.000-07:002007-07-05T07:22:00.000-07:00ILU, you got $50?!?! I only got $10 for my Home De...ILU, you got $50?!?! I only got $10 for my Home Despot complaint. Pout. Maybe it was because I did the email comment on the HD web site...The Litter Box Househttps://www.blogger.com/profile/09503070580810724856noreply@blogger.comtag:blogger.com,1999:blog-888451656106824344.post-83634797232094492902007-07-04T20:28:00.000-07:002007-07-04T20:28:00.000-07:00Thanks for the suggestion, ILU! I was going to de...Thanks for the suggestion, ILU! I was going to deliver the letter today, but got too busy so I'll do it tomorrow, and I've added the carbon-copy to their corp. office. <BR/><BR/>Also, thanks for checking out my blog! I looked at yours too and it's very cool. I've bookmarked it for future inspirations. :-)Rantyhttps://www.blogger.com/profile/06626743769899478163noreply@blogger.comtag:blogger.com,1999:blog-888451656106824344.post-91258060717254416682007-07-04T19:51:00.000-07:002007-07-04T19:51:00.000-07:00Make sure to send a copy to their corporate office...Make sure to send a copy to their corporate offices too. Everytime I have had a major problem...and complained...they sent me a $50 gift card.Jean Marthahttps://www.blogger.com/profile/08729909498648719841noreply@blogger.com